Privacy Policy

This Privacy Policy covers our use of personal information which we collect via our website or through direct contact with you. My Local Handyman are committed to protecting your personal data in our dealings with you.  Please read this Privacy Policy carefully so you can understand how we collect and use the personal information provided.

Personal Information is any personally identifiable information, such as your name, email address, home or work address, telephone number, bank details or tax codes, which can directly or indirectly identify you.  We refer to it as “Personal Information” here.

Information we collect from you

When you interact with us in the different ways described below, we may ask you for the following information:

  1. personal and contact details (for example your name, email address, date of birth, gender)

  2. personal and contact details you provide when subscribing to receive emails, newsletters or marketing information from us

  3. information we collect via cookies or similar technology stored on your device (find out more about cookies and how we use them in our cookie policy

  4. information from social media activity (such as likes, shares and tweets) when you interact with us on social media

  5. information you provide should you report a problem with our website or service

  6. additional information which you provide voluntarily and/or which we may ask from you to better understand you and your interests.

We may also collect sensitive personal information about you (including details of your physical or mental health, racial or ethnic origin, criminal allegations or offences, trade union membership and/or other sensitive personal information that you may choose to provide to us voluntarily from time to time. 

We will only collect, use and handle your personal information when;

  1. it is necessary for our legitimate interests in connection with carrying out our business, as long as in each case, these interests are in line with applicable law and your legal rights

  2. and/or where you have agreed

  3. and/or where this is necessary for legal obligations which apply to us

How we use your personal information

We undertake the following processing of your personal information on the legal basis that it is necessary to perform the contract with you and to provide the services we have agreed to provide to you.

Where we have not entered into a contract with you, we may also carry out this processing because in that pre-contractual stage where we consider it is necessary in our legitimate business interests in order to deal with requests, enquiries or comments you have made to us.

Sharing information with third parties

Some services that we provide require the involvement of third parties. We have carefully selected these third parties and taken steps to ensure that your personal information is adequately protected.  The third parties may include our other suppliers, other contractors suppliers, IT services, pay-rolling services or vetting services.

Where we employ third party companies or individuals to process personal information provided by us on our behalf for business functions, including (without limitation) IT support, hosting our data on cloud platforms, legal, accounting, audit, consulting and other professional service providers, and providers of other services related to our business.

Portions of our services may be provided by organisations with which we have a contractual relationship, including subcontractors, and, accordingly, your personal information may be disclosed to them. We only provide these organisations with the information that they need to be able to perform their services.

We will have in place an agreement with our service providers which will restrict how they are able to process your personal information. 

Sharing within the Company and to Service Providers

The personal information provided is collected by My Local Handyman. However, where we are legally permitted to do so in accordance with this Privacy Policy, we may transfer your personal information between and to other functions or offices within the same corporate group for the purposes set out above.

We may also provide your information to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.

How long we store your information

It is our policy to retain your personal information for the length of time required for the specific purpose or purposes for which it was collected, which are set out in this Privacy Policy. However, on occasion we may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable laws. In this case, we will ensure that your Personal Data will continue to be treated in accordance with this Privacy Policy.

Security & confidentiality

We employ appropriate security measures to help protect your personal information and guard against access by unauthorized persons. Information storage is on secure computers in a secure environment, or in secure, locked storage in the case of hard copy information.  The information is encrypted wherever possible and we undergo periodic reviews of our security policies and procedures to ensure that our systems are secure and protected. However, transmission of information via the internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website or from third party websites.

We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make personal information commercially available to any third party, but we may share information with our service providers for the purposes set out in this Privacy Policy. We will keep your information confidential and protect it in accordance with our Privacy Policy and all applicable laws.